How I Can Help You:
Mission/Vision
After 30 years in emergency psychiatry and crisis management at Mass General Brigham, Care New England - Butler Hospital, WVU Jefferson Medical Center, Adventist Healthcare and Rutland Regional Medical Center, I've seen firsthand what burnout does to healthcare professionals. I've also coached, trained or debriefed over 4,000 of them through it.
You became a healthcare professional to help people - not to sacrifice your own wellbeing in the process. But the system is broken, and waiting for it to change isn't a strategy.
I help healthcare professionals develop personalized resilience strategies so you can continue doing meaningful work without burning out - or leave on your own terms with a clear plan forward.
Coaching
Work one-on-one with me to develop personalized strategies for burnout resilience, boundary-setting, and sustainable healthcare practice. Through 8-week programs or individual sessions, I help you reclaim control over your career and wellbeing using evidence-based approaches tailored to your unique situation.
Debriefing
After critical incidents, traumatic events, or high-stress situations, healthcare teams need structured psychological support to process what happened and prevent long-term impact. I facilitate professional debriefing sessions that help teams restore functioning, reduce compassion fatigue, and build resilience for future challenges.
Training
I deliver customized training programs for healthcare organizations on burnout prevention, crisis management, leadership development, and team communication. With 150+ presentations delivered and proven results like 20% reductions in ED wait times, I equip your teams with practical skills they can implement immediately.
Speaking
Book me for keynote presentations, conference talks, or organizational events on healthcare burnout, crisis leadership, ADHD in the workplace, and sustainable wellness practices. Drawing from 30 years of frontline experience and coaching 4,000+ professionals, I deliver engaging, evidence-based content that inspires action and drives real change.
What You'll Experience:
Together, we uncover what holds you back so you can feel free, light, and deeply connected to yourself again.
- You'll identify the root causes of your burnout - not just the symptoms
- You'll develop sustainable boundaries that protect your wellbeing
- You'll learn evidence-based resilience strategies that actually work
- You'll create a personalized plan for thriving in healthcare
- You'll reclaim control over your career and your life
What's Included in Your Coaching Program
Burnout Assessment
Comprehensive evaluation of your specific burnout triggers and risk factors. You'll gain crystal-clear insight into what's actually draining you - not surface symptoms, but the root causes - so we can address the real problems instead of just managing stress.
Personalized Strategy
Custom resilience plan based on your work environment and challenges. No generic advice - you'll get specific, actionable strategies tailored to your role, your workplace culture, and your personal circumstances that you can implement immediately.
Boundary Setting
Practical tools for saying no and protecting your time and energy. You'll learn how to set boundaries that stick without guilt, pushback, or damaging relationships - so you can finally leave work at work.
Stress Management
Evidence-based techniques for managing workplace stress. You'll master proven methods that actually work in high-pressure healthcare environments - not just breathing exercises, but real strategies for staying centered during chaos.
Sustainable Practice
Long-term strategies for career longevity without sacrificing wellbeing. You'll build a practice you can maintain for years - or decades - without burning out, so you can continue doing the meaningful work you love.
Ongoing Support
Email access between sessions plus accountability check-ins. You won't be alone between our weekly calls - you'll have direct support when challenges arise and consistent accountability to keep you moving forward.
Free intro call
Schedule a no-pressure 20-minute consultation. We'll discuss your burnout symptoms, challenges, and goals to see if we're a good fit.
Create a personal plan
If we decide to work together, we'll start with a comprehensive assessment and build your customized 8-week resilience plan.
Sessions and integration
Weekly 60-minute coaching sessions with practical homework between sessions. You'll implement strategies in real-time with my support.
This is for you if...
- You're a healthcare professional experiencing exhaustion, cynicism, or detachment
- You feel overwhelmed by your workload and can't see a way out
- You're considering leaving healthcare entirely because you can't sustain this pace
- You want practical strategies, not just "self-care" platitudes
- You're ready to make real changes but need guidance and accountability
- You want to continue helping others without sacrificing yourself
What Healthcare Professionals Say
Susan is one of the most compassionate professionals I have ever had the opportunity to work with. She helped everyone involved in the emergency department with debriefings and coaching as needed in order to help reduce stress. She always went above and beyond and was limitless when it came to caring for people and their well being.
Diane C.
Administrative Support
I had the privilege of working with Susan as a member of a work team to assess and develop a program to support our Acute Care Hospitals in team and skill building for the prevention and management of aggressive behavior. We had a productive work team in developing the program and with Susan as our lead to instruct and facilitate a provocative, insightful program to train teams in managing this population. It was my pleasure to work with her. She is a very empathetic and supportive practitioner in behavioral health.
Amber L.
Nurse / Education
It was my pleasure to work with Susan during her time at our hospital. I interfaced with her on a regular basis with various patients on the medical units. Her skill as a psychiatric specialty coordinator proved invaluable in assessing various patients as well as directing the Case Management staff toward resources and best discharge options. Her skills in debriefing difficult situations were amazing- such an incredible calm, caring manner and strong knowledge base.
Ginny M.
Nurse / Case Management
Susan has been a rock of professional and emotional support over the brief years I have known her. She is excellent in everything that she does. Her coaching, mentoring, and crisis management skills have proven invaluable to her patients, and to me as a fledgling entrepreneur!
Rebekah T.
Entrepreneur